Return & Exchanges Policy
Please read these Return & exchanges policy (the “Agreement”) carefully. Your use of the Nemophilist Online and Offline Products (as defined below) constitutes your consent to this Agreement. This Agreement is between you and Nemophilist Interiors, (“Nemophilist” or “Nemophilist furniture” or “we”) concerning your use of (including any access to) the websites currently located at www.nemophilist.co.in
Products must be inspected promptly by the customer for damage and defects at the time of purchase or delivery. If Customer finds a material Defect in material or workmanship in any product, part or component, customer must report such defect during the relevant warranty period to our Concierge Team immediately.
Nemophilist will repair any problems that fall under our limited warranty at no charge to you. Depending on your location and the age of your furniture, we may require nominal charges for pickup, shipment, and re-delivery. Replacement or repair of product does not extend its warranty period beyond the original warranty expiration date. All Product warranties are limited warranties and are limited to the original customer with proof of purchase.
Cancelling of order
- If there is a change of heart after placing an order, the customer can cancel the order (or part of the order) within 24 hours of order placement, or before it is shipped, whichever is earlier.
- If an order is transferred to our production unit (typically within 24 hours), cancellation is not possible.
- Most of our furniture is customised(Special order merchandise/made to order) as per customer’s specifications. Custom made orders begin taken to production immediately upon order and cannot be cancelled, changed, returned or refunded at any time.
- We will process any refunds and/or provide credits after deducting 3% of the order value or the payment gateway charges whichever is higher as Cancellation charges.
- The customer will get the refund within 20 business days after deducting the cancellation charges.
To process a return or exchange, we require you to provide the original receipt. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 20 business days to process. If a purchase is made with a rewards certificate/Coupon ocde and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return.
- Stock furniture: We maintain a 7-day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team immediately. Nemophilist will repair any problems that fall under our limited warranty at no charge to you. Depending on your location and the age of your furniture, we may require nominal charges for pickup, shipment, and re-delivery.
- Special order merchandise/made to order/custom furniture: This merchandise is made to your specifications; therefore, we do not accept cancellations, returns, or exchanges. An 80% deposit is required at the time of the order for in-person purchases, with the remaining 20% balance needing to be settled before the product is dispatched from our warehouse. For online orders, we require a 100% deposit. If you have a change of heart during production, we will not refund the deposit amount. Due to the handmade nature of these products, dimensions can vary by plus or minus 1 inch. Orders that include customer-supplied materials, cutting for approval, or cutting to match are subject to additional lead time. All special-order items have been denoted with an asterisk (*) on the sales invoice.
- Non-Furniture items & Decorative accessories: These items are sold “as-is” and cannot be returned, or exchanged. All sales are final as these are non-warrantied items. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team within 7 days of delivery.
- Most of our furniture is customised/Special order merchandise as per customer’s specifications. Custom made orders begin taken to production immediately upon order and cannot be cancelled, changed, returned or refunded at any time. Discontinued and Clearance/Exhibition display items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways.
- You can return other Item within one week (07 days) of the item being delivered to you. Return requests are not accepted after one week (07 days) from the date of delivery.
- We accept returns only in case of damages in transit or manufacturing defects.
- The product should be in the state you received it and in the original packaging.
- Products purchased under any promotional offer or discounted scheme or Clearance/Exhibition display items or cannot be returned or exchanged.
- Please contact us via What’s app with your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order.
- We are happy to replace any damaged / defective / incorrect items.
EVALUATION AND PICK UP
- The return requests are evaluated by our technical team and our customer support will be contacting you based on the evaluation within 24 business hours.
- Return pickup of the product will be scheduled based on your subsequent interactions with our customer support representative.
- The product scheduled for return pickup will be picked up by our logistic partner from the original shipping address of the order within one week of the initiation of the return request.
- We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way, within 20 business days after we receive & check the returned goods.
- Your refund will be given to your original mode of payment.
- If you have availed EMI option, the refund is initiated through NEFT transaction to your bank account.
- If you have earned and used any cashback offers in your order, it will be deducted from the refund amount of the cancelled product.
- If a purchase is made with a rewards certificate/Coupon code and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return.
To return/refund an item, please write to us at [email protected], a prompt response is assured to such mails. You can also contact our customer care on +91 9400248143 or What’s App which remains open 10 AM-6 PM (Monday to Saturday)