SHOPPING INFORMATION
Unfortunately, we do not have a retail store and, for safety/security reasons, we cannot allow customers in our warehouse/wood industry (situated in Kerala state).
But we do have an online store (https://nemophilist.co.in), that provide free delivery in major cities in south India (this city are mention in our product page).
Every product(s) have the nemophilis® brand name.
For all the furniture products , we deliver the same within 5-7 weeks(check product page) from the Order Confirmation Date (Order Payment Date). For the Customised furnitures we deliver the Orders as much as possible time limit (via what’s app, one of our customer happiness officers will assist you for approximate delivery time from the Order Confirmation Date (Order Payment Date). Read more at Terms and Conditions
We are committed to telling your home design story. This means bringing you designs handcrafted by the world’s most skilled artisans, using the highest quality materials and paying attention to every detail in the construction process. To ensure this quality, we warrant our merchandise to be free of defects in both material and workmanship. Please see our Limited Warranty for details.
Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our artist to work faster as it may adversely affect the quality of the products. Therefore, if your order is of more than Rs.5,00,000 value we suggest you speak with one of our customer happiness officers to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.
Delivery Charges are reflected at checkout. You can enter the pin code of the area where you want the product to be delivered to see if the locality is covered under our delivery area. Read more at Terms and Conditions
The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your doorstep. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor of the building. Read more at Teams Of Use
One of our customer happiness officers will assist you with your order/custom order on +91 94 00 248 143.
Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch with our Customer happiness officers immediately. Give us a call/Whats App message on +91 9400248143, Monday-Saturday (09:30 AM – 6:00 PM) or drop us an Email [email protected].
Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.
You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
We kindly ask you to call our Customer Service centre on +91 9400248143. We will try our best to help you with the change of address.
ACCOUNT CREATION AND PAYMENTS
Please click on ‘My account(icon)’, which is located on the top right-hand side of the website above the Search bar. You will then be prompted to a new page where you will find the ‘REGISTER’ button on the right-hand side. Click ‘New Customers? Create a new account’ on the right-hand side and fill in your details as requested before clicking ‘Submit’. Registration should now be complete, and you should receive confirmation e-mail to the address you registered with.
Please click on the ‘My Account(icon)’ tab on the top right-hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.
We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, UPI, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.
Absolutely. Shopping with Nemophilist is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.
We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service Center on Phone: +91 9400248143, Monday-Saturday (09:30 AM – 6:00 PM).
No, all prices shown on the website are exclusive of taxes. Final amount inclusive of taxes will be calculated at the time of checkout.
Yes, in some case we will provide part-payment options like 75% Advance for starting the Special orders, and reaming balance need to settle before product dispatching from our warehouse. For details talk to one of our customer happiness officers.