SHOPPING INFORMATION

Unfortunately, we do not have a retail store and, for safety/security reasons, we cannot allow customers in our warehouse/wood industry (situated in Kerala state).

But we do have an online store (https://nemophilist.co.in), that provide free delivery in major cities in south India (this city are mention in our product page).

Every product(s) have the nemophilist brand name.

For all the furniture products , we deliver the same within 5-7 weeks(check product page) from the Order Confirmation Date (Order Payment Date). For the Customised furnitures we deliver the Orders as much as possible time limit (via what’s app, one of our customer happiness officers will assist you for approximate delivery time from the Order Confirmation Date (Order Payment Date).

Also we will provide live production images (on request) via what’s App, so that customer can understand the wood and its build quality

All our products are handmade and as working schedules are deeply affected due to the COVID 19 situation and these unprecedented times. This may lead to delays in scheduled deliveries including the Ready to Ship items. Where, some of our departments continue to work from home considering the safety issue and sometimes there are suspect or positive cases which leads to home quarantine of our workers and staff. The Logistics companies may not work as desired and there may be some delays there, due to the same. While our aim is to fulfil all the orders in hand as soon as possible, due to the reduced capacity as per the government guidelines, we will be doing the same on First Come First Serve or First In First Out (FIFO) basis. We thank all our customers who have trusted us and supported us in these unpredictable and difficult times and for patiently waiting for their orders to be fulfilled.

We are committed to telling your home design story. This means bringing you designs handcrafted by the world’s most skilled artisans, using the highest quality materials and paying attention to every detail in the construction process. To ensure this quality, we warrant our merchandise to be free of defects in both material and workmanship. Please see our  Nemophilist Terms Of Use for details.

Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our artist to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with one of our customer happiness officers to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.

We provide free delivery in major cities in south India (this city are mention in our product page).

Please Contact Us to place an order for ODA (Out of Delivery Area) addresses. We may charge some additional amount to deliver in the ODA.

One of our customer happiness officers will assist you with your order/custom order on +91 94 00 248 143.

Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch with our Customer happiness officers immediately. Give us a call/Whats App message on +91 9400248143, Monday-Saturday (09:30 AM – 6:00 PM) or drop us an Email care@nemophilist.co.in.

Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

We kindly ask you to call our Customer Service centre on +91 9400248143. We will try our best to help you with the change of address.

ACCOUNT CREATION AND PAYMENTS

Please click on ‘My account(icon)’, which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the ‘REGISTER’ button on the right hand side. Click ‘New Customers? Create a new account’ on the right hand side and fill in your details as requested before clicking ‘Submit’. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.

Please click on the ‘My Account(icon)’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, UPI, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.

Absolutely. Shopping with Nemophilist is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.

We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 9400248143, Monday-Saturday (09:30 AM – 6:00 PM).

No, All prices shown on the website are exclusive of taxes. Final amount inclusive of taxes will be calculated at the time of checkout.

Yes, in some case we will provide part-payment options like 50% Advance for starting the Special orders, and reaming balance
need to settle before product dispatching from our warehouse. For details talk to one of our customer happiness officers.