Nemophilist® Terms Of Use
Please read these Terms of Use (the “Agreement”) carefully. Your use of the Nemophilist Online and Offline Products (as defined below) constitutes your consent to this Agreement. This Agreement is between you and Nemophilist Interiors, (“Nemophilist” or “we”) concerning your use of (including any access to) the websites currently located at www.nemophilist.co.in
Care and Clean Instruction
Wood Furniture
Whether you have an all-wood piece of furniture or a furnishing made of a mix of wood, manmade wood and wood veneer, you want to protect it from damage, maintain its perfect finish and keep it looking beautiful for years to come. Here are some tips to help you do that.
How to Care for Wood Furniture
Use a lint-free cloth to polish wood furniture on a weekly basis.
Keep furniture away from heating and air conditioning sources to prevent loss of moisture; and avoid direct sunlight to prevent fading or darkening of wood.
Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all the time.
Use placemats under plates and hot pads under serving dishes and coasters under beverages.
Do not place newspapers or magazines on woods surfaces. The ink from these items may bleed into the finish and could damage the wood.
Do not use abrasives or harsh chemicals on wood furniture.
Should you scratch your furniture: Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers are made especially for furniture and work well touching up most flaws.
How to Spot Clean Wood Furniture
To remove food stains, wipe up the spill immediately. Polish with a soft, clean cloth.
To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water. Rub in the same direction as the grain until surface is completely dry. Follow with an application of furniture oil or polish that does not cause a waxy build-up or has silicones, such as Guardsman or Heritage.
To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain.
To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden. Be sure to wipe up water as the ice melts to prevent water spots. Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife. Rub the spot briskly with a cloth saturated in cream wax. Repeat if needed.
Products
Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product. Certain weights, measures and similar descriptions are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see will depend on your mobile or computer system, and we cannot guarantee that your mobile or computer will accurately display such colors.
Warranties
If you are experiencing a problem with our furniture, simply notify us. Nemophilist will repair any problems that fall under our warranty (manufacturing defects, inherent termites and borer issues on wood.) at no charge to you. Depending on your location and the age of your furniture, we may require nominal charges for pickup, shipment, and re-delivery. Every product(s) have the Nemophilist brand name/Logo, Otherwise it is not valid for our warranty terms.
Please note that seasonal wood movement on solid wood products and checking/cracking on wood tops (Specially in wooden table tops & wooden cot Mattress boards) are normal and are not considered warranty issues. Each piece of furniture is made specifically for each individual customer, no two pieces will be exactly the same. In regards to our Natural Finishes, the grain, texture and tone of each plank will vary from board to board which is natural and is to be expected and celebrated as this is the hallmark and beauty of Natural Solid Wood Furniture.
This warranty does not apply to furniture that is intentionally misused, or to damage resulting from negligence, exposure to sunlight or outdoor elements, non-residential use, improper cleaning, custom design furniture, pet damage, or other unreasonable use, or to fabric damage.
Because Nemophilist furniture is made by hand using natural materials, minor variations will occur from piece to piece. Therefore, this warranty does not cover such minor differences between your furniture and in-store samples, printed materials, and video or Internet displays.
This limited warranty does not apply to the following
Normal wear and tear of the product over prolonged use.
Seasonal wood movement on solid wood products and checking/cracking on wood tops are normal and are not considered warranty issues.
Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents.
Damage caused due incorrect installation/assembly by the customer.
Cracks developed due to displacement of the product.
Fading due to direct exposure to sunlight.
Decaying of wood due to consistent exposure to water.
Upholstery fabrics such as seat covers have no warranty.
Non-standard dry-cleaning procedures or use of harsh chemicals.
Custom design furniture.
As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.
Coupon Codes & Discount Offers
Family member coupon
Additional 10% OFF
Applicable to all members on their second purchase of ₹ 50000+ crat value
Coupon code will be generated to the individually directly once review is done in product page or in facebook within one month of first date of delivery
Coupon is applicable in additional to listing offer to all products exclude wood art section
Offer is valid for 24 months from date of generation of coupon code
Family Members coupon is for individual consumers only and is not available to any company or corporate entity/enterprise.
Nemophilist have the right to rewrite or cancel the coupon code at any time
Preparing For Furniture Delivery
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. So that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests.
Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled(white glove delivery service, is chargeable).
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, Nemophilist will replace the item or schedule a furniture medic or service technician to repair the issue at no charge to you. Contact us for more information.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later installation. Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Premier Delivery
We providing free shipping via our online store (https://nemophilist.co.in), that provide free delivery in major cities in south India (this city are mention in our product page). If your interested to purchase our products, but delivery is not available in online store, you can check the pin code/city name via What’s App(+91 9400 248 143), one of our customer happiness officers will assist you. where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
White Glove Delivery
The assembly service cost depends on the slabs shared below:
At Nemophilist, we are committed to providing excellent service and a unique and memorable delivery experience. We offer Unlimited Furniture Delivery on applicable products for each order shipping to one address. Our white glove delivery professionals will oversee your delivery to ensure a seamless experience. Once you received your product we will scheduled Assembly professional to your address. You will be charged a flat rate based on your delivery area.
Free shipping zone Furniture Assembly Cost :
| Product Price Range | Assembly Price |
| Rs. 0 – 50,000 | Rs 3,500 |
| Rs. 50,001 – 100,000 | Rs 5,000 |
| Above Rs. 100,000 | 10% of article price |
Shipping & Exchange
If you are experiencing a problem with our furniture, simply notify our Customer Care Team immediately at +91 9400248143 with photograph. Nemophilist will repair any problems that fall under our warranty (manufacturing defects, inherent termites and borer issues on wood.) at no charge to you. Depending on your location and the age of your furniture, we may require nominal charges for pickup, shipment, and re-delivery. Please Note: Special Order merchandise cannot be returned, cancelled or exchanged for any reason other than manufacturer defect or damage. Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. For more information, please see our Terms Of Use.
Damage
Nemophilist delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product(s), bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at +919400248143 /care@nemophilist.co.in with photograph Damage & defect will be assessed in 72 working hours, and a solution will be provided. If in the opinion of Nemophilist, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Nemophilist, to address the issue.
Third Party Materials
Certain functionality of the Nemophilist Interiors may make available access to materials made available by third parties (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route and transmit to you the applicable Third Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading or deceptive. Nothing in this Agreement shall be deemed to be a representation or warranty by Nemophilist with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Nemophilist at any time. In addition, the availability of any Third Party Materials through the Nemophilist does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider.
YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).
Logo & Brand Name
Every product(s) have the Nemophilist brand name/Logo, Otherwise it is not valid for our warranty terms.
Payment For Wood Interior
This merchandise (wood interior) is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 70% deposit is required at the time of placing the order; Remains 30% amount will be collected when the order is ready to ship. If you choose to cancel your special order item(s) prior to delivery, your 70% deposit will not be refunded. Once delivered, special order returns or exchanges due to customer preference or any other reason cannot be accepted. Due to the handmade nature of these products, dimensions can vary plus or minus 1 inches. Orders that include customers own material, cutting for approval or cutting to match are subject to additional lead time. All special order (wood interior/furniture) items have been denoted with an asterisk (*) on the sales invoice/warranty card.
Returns On Special Orders
Special orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 70% deposit will be taken when the order is placed; the remaining 30% will be charged when your order ready to ships. Additional 10% fee will be chargeable for speedy delivery. If you choose to cancel your special order item(s) prior to delivery, your 70% deposit will not be refunded. Additional 10% will be chargeable for speedy delivery. Once delivered, special order returns or exchanges due to customer preference or any other reason cannot be accepted.
Jurisdictional Issues
The Nemophilist Interiors are controlled or operated (or both) from the Kerala States India, All disputes are subjected to Thrissur City Jurisdictionand. And are not intended to subject Nemophilist to any non-Indian jurisdiction or law. The Nemophilist Interiors may not be appropriate or available for use in some non-Indian jurisdictions.
